Terms & Conditions

Last updated: [19th February 2025]

1. Understanding These Terms

1.1. Coverage of These Terms

These terms outline the conditions under which we at Housi provide our services to you. These terms, combined with our Privacy Policy and Website Terms Of Use, detail how we will deliver services listed on our site, how changes or cancellations can be managed, what steps to take if issues arise, and other key information. Should you notice any errors in these terms, please get in touch with us.

1.2. Importance of Reading

It's crucial that you read and understand these terms before proceeding with any service orders. You'll be required to confirm that you've read and agreed to these terms before we can proceed with your order. Refusal to accept these terms means you cannot order our services.

1.3. Business vs. Consumer Distinction

Your rights under these terms vary based on whether you're a business or a consumer. You're considered a consumer if you're an individual buying services for personal use, not for professional or business activities.

1.4. Entire Agreement for Business Customers

For business customers, these terms represent our full agreement. You acknowledge that you haven't relied on any external promises or assurances not outlined here, and cannot claim misrepresentation based on these terms.

2. Who We Are and How to Reach Us

2.1. About Housi

Housi Ltd is registered in England and Wales, registration number 14481023, with our office at 111 Belgrave Road, London, E17 8QF.

2.2. Our Team

Our architects are registered with the Architects Registration Board, adhere to professional conduct standards, and maintain appropriate insurance. We also employ technologists, architectural assistants, and designers.

2.3. Contact Information

2.4. Contacting You

We primarily use the Notion online Dashboard to communicate but may also use email or phone with the contact details you've provided.

2.5. Definition of Writing

In these terms, "writing" or "written" includes emails and electronic messages via Notion or our WhatsApp business account.

3. Website Usage

Your use of our site is governed by our Website Terms Of Use. Please read these, as they include important conditions.

4. Our Agreement with You

4.1. Order Acceptance

To order, use the payment details from your quote for BACS transfer. Once your payment is received, you will get a confirmation email, forming our contract.

4.2. Order Rejection

If we cannot accept your order, we will notify you and will not charge for ordered services (or we will refund if payment was made). Reasons might include resource constraints or errors in service descriptions or pricing.

4.3. Project Number

Upon accepting your order, we will assign a project number for all future correspondence.

4.4. Service Limitation

Our services are for UK based properties only. Even though we accept orders if you are based outside the UK, the related project property needs to be located in the UK.

5. Service Details

5.1. Service Quality

We commit to providing services with reasonable skill and care.

5.2. Accuracy of Drawings

While we strive for accuracy in our drawings, you must verify these on-site before construction. We will not be liable for inaccuracies discovered post-construction start.

5.3. Planning, Design Drawings and Building Regulations

Our drawings are for planning only and are not substitutes for detailed building regulation drawings should they be needed for construction. A separate service package will need to be purchased should you wish Building Regulations drawings to be produced.

5.4. Illustrative Drawings

Illustrative drawings are for decision-making and not for technical construction purposes.

5.5. Accuracy of Measurements

We use high-precision laser scanners from third party providers with tolerance drawings of 25mm and 50mm for slanted walls. We cannot guarantee accuracy where access is limited. Should you become aware of any inaccuracies, you must inform us of immediately.

5.6. Client-Provided Measurements

For remote services where we have not carried out a site visit, you are responsible for the accuracy of measurements you provide. Contractors should verify these before starting work.

5.7. Coordination with Other Professionals

You must ensure we receive all necessary information from other professionals you have hired in promptly fashion and we cannot be liable for inaccuracies provided by those professionals.

5.8. No Updating Obligation

We are not obliged to update provided information after delivery.

5.9. Services We Don't Offer

We cannot guarantee planning permission or Permitted Development will be successfully obtained or certified. Other exclusions include:

5.9.1. No guarantee on building regulation compliance due to site-specific issues.
5.9.2. Project cost estimates are indicative, not definitive.
5.9.3. We're not responsible for title-related matters or insurance.
5.9.4. We review third-party plans but won't accept liability for their inaccuracies.
5.9.5. We can introduce party wall notice services but take no responsibility for their execution.
5.9.6. You are responsible for notifying leaseholders or freeholders.
5.9.7. Notification of utility companies for service interruptions is your responsibility.
5.9.8. We are not involved in change of use applications before planning permission.
5.9.9. We do not advise on HMO licensing.
5.9.10. We are not liable for construction delays or financial impacts from these delays.
5.9.11. You must appoint a lead designer or project manager, which we can help facilitate but won't undertake.

6. Changes You Can Make

To alter your service order, contact us. We will inform you if changes are feasible, including any additional costs or delays.

7. Changes We Can Make

We may alter our services due to legal changes or minor technical enhancements without impacting your service use. If changes cause delays, we will inform you, and if delays exceed 30 days, you can cancel for a refund.

8. Service Delivery

8.1. Service Start

Services begin as agreed, with all documents uploaded to your Notion dashboard.

8.2. Delays Beyond Our Control

We are not liable for delays from uncontrollable events, but will minimize their impact and inform you.

8.3. Required Information

We need specific information from you to start services. Failure to provide this might lead to service cancellation or additional charges.

8.4. Payment Delays

If payment is overdue, we may suspend services until payment is received, possibly charging interest on late payments.

8.5. Project Inactivity

If unresponsive for over 10 working days, your project enters our 'Creative Think Tank'.
After 3 months in the 'Creative Think Tank', inactive projects will be archived.
You have 6 months post-archiving to reactivate, with funds becoming "Housi Credit" until then.

9. Terminating the Contract

9.1. Your Right to End the Contract

Your rights to end the contract depend on the service type, performance issues, and whether you're a consumer or business.

9.2. Reasons for Immediate Termination

You can end this contract immediately if:

9.2.1. We misrepresented the service price or description.
9.2.2. Significant delays occur due to external events.
9.2.3. Delays from our side last over 30 days.
9.2.4. We've breached the contract legally.

9.3. Consumer Right to Change Mind

Consumers have 14 days to withdraw, but no refund is possible for services already commenced or completed.

9.4. No Right of Withdrawal After Completion

Once services are fully rendered, the right to change your mind lapses.

10. Ending the Contract

10.1. How to Cancel

Notify us by:

10.1.1. Calling or emailing with your details.
10.1.2. Sending a written notice to our office.

10.2. Refund Process

Refunds are processed via your original payment method, with deductions for services already provided.

10.3. Deductions for Consumer Cancellations

If you cancel after service commencement, we will deduct for the work completed.

10.4. Refund Timing

Refunds are issued promptly, within 14 days for consumer cancellations.

11. Our Rights to Cancel

11.1. Termination by Us

We can end the contract if:

11.1.1. You fail to provide necessary information.
11.1.2. Payments are consistently late.
11.1.3. You repeatedly change service requests.
11.1.4. You won't accept price increases for changes.
11.1.5. You add work without price agreement.
11.1.6. Your behaviour towards our staff is inappropriate.

11.2. Compensation for Breach

If we cancel due to your breach, we'll refund unused fees but may charge for incurred costs.

12. If There's a Problem

12.1. Contact us with any service issues.
12.2. Formal complaints are handled by our Client Services Team.
12.3. Negative reviews should only follow after direct discussion or formal complaint resolution.

13. Pricing and Payment

13.1. Price Information

Service prices include VAT where applicable, as shown in your quote or Notion Dashboard.

13.2. Price Increases

We may increase prices if your project scope changes, seeking your approval beforehand before continuing any services.

13.3. VAT Changes

VAT rate changes post-order will affect your payment unless fully paid beforehand.

13.4. Pricing Errors

We check prices before acceptance but will adjust if errors are found.

13.5. Payment Terms

Quotes detail payment schedules, typically starting with a deposit, to be paid via BACS quoting your invoice number as payment reference.

13.7. Set-off for Business

Business clients must pay without deductions unless legally required.

13.8. Late Payment Interest

Late payments accrue interest at 4% above the Bank of England base rate.

13.9. Invoice Disputes

Dispute invoices promptly; interest will not accrue during disputes.

13.10. Third Party Introductions

We might introduce you to third-party services, for which a referral fee may be received which you will be made aware of. The final choice of third party solely relies with you and will not be liable for any losses incurred.

14. Copyright

14.1. Copyright Ownership

We retain copyright on all service-related documents.

14.2. Usage License

You're licensed to use these documents for your project but not for other purposes.

15. Marketing

15.1. Use in Marketing

We can use project documents for our marketing.

15.2. Photography Rights

We can photograph completed projects for publication.

15.3. Advertising

We can place an advertising board at your property during construction.

16. Liability for Consumers

16.1 We maintain suitable professional indemnity Insurance for all domestic residential projects undertaken.

16.2. We are not responsible for third-party services you choose.

16.3. Our liability for direct damages is limited to what is reasonably foreseeable.

16.4. We will repair property damage we cause during service provision.

16.5. For business use, this clause does not apply; see clause 17 for business liability terms.

17. Liability for Non-Consumers

17.1. We are liable for death, injury, fraud, or illegal exclusions.

17.2. We exclude indirect losses and cap total liability at your service payments.

18. Data Privacy

Refer to our Privacy Policy for data usage.

19. Additional Terms

19.1. We can transfer our rights to another party.

19.2. You need our written consent to transfer your rights.

19.3. Only you and Housi have rights under this contract.

19.4. If any term is invalid, the rest remain effective.

19.5. Disputes should aim for amicable resolution, potentially via mediation.

19.6. English law governs this contract; legal action by consumers must be in English courts.

Terms & Conditions

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